THE FUTURE OF MUTUALITY

The ICMIF Biennial Conference is the largest, global gathering of mutual and cooperative insurance leaders, offering unrivalled peer-to-peer networking and the opportunity to debate the key challenges facing the sector.

The theme of the Conference, The future of mutuality, will drive an agenda that focuses on the future of the customer-owned model in insurance and how ICMIF members are creating sustainable, competitive advantage.

The Conference features leaders from the cooperative/mutual insurance sector as well as external experts from around the world in panel discussions and presentation sessions looking at the following topics:

WEDNESDAY 13 NOVEMBER
TIME SESSION
08:45-10:30 THE FUTURE OF MUTUALITY
Time greyed out Opening session
Welcome and opening remarks
Time greyed out Keynote speech
Opportunities for mutual value creation

Ross Dawson, Futurist and Chairman, Future Exploration Network (Australia)
Time greyed out The world is rapidly evolving, disrupting existing structures and institutions but also enabling extraordinary new possibilities. Powerful and effective leadership is required to innovate and evolve in order to keep ahead of these shifts and help bring mutual value creation to the very centre of global business and society.
Time greyed out Member panel discussion
Reflections on and responses to the keynote speech from a global panel of leaders from ICMIF member organisations.
11:00-12:30 EMERGING RISKS AND THREATS: PART I - OUR ROLE WITHIN THE BROADER ECOSYSTEM
Time greyed out Guest and member panel discussion
Leaders from ICMIF member organisations and guest panellists debate the urgent need for cooperative/mutual insurers to address emerging socio-economic and environmental risks, through the creation of external partnerships and managing connections within the broader ecosystem.
13:30-15:00 EMERGING RISKS AND THREATS: PART II - INTERNAL SHIFTS WITHIN ORGANISATIONS
Time greyed out Member presentations and panel discussion:
ICMIF members share ways in which they are managing emerging socio-economic and environmental risks by transforming their internal systems, involving all stakeholders, and embedding sustainability throughout their organisations.
15:30-17:00 CREATING OUR FUTURE TOGETHER
Time greyed out General Meeting and ICMIF board member panel discussion
Chair and Chief Executive reports to members, plus other formal business.
A panel of ICMIF board members will discuss the key challenges facing their organisations and markets, and share their vision for strengthening their global connections to create a more sustainable future.
THURSDAY 14 NOVEMBER
TIME SESSION
09:00-10:30 MEETING KEY CHALLENGES, BUILDING COMPETITIVE ADVANTAGE
Time greyed out Guest presentation and member panel discussion
A guest speaker will consider the key upcoming trends in the insurance industry and lay out the challenges for the cooperative/mutual insurance sector. A panel of leaders from ICMIF member organisations will then respond, explaining how their cooperative/mutual focus delivers insurance with a difference for their member-customers and creates long-term, competitive advantage.
11:00-12:30 SEEING THROUGH THE EYES OF THE CUSTOMER
Time greyed out Member presentations and panel discussion
ICMIF members and guest speakers examine the opportunities for cooperatives/mutuals to strengthen their relationships with their member-customers, and manage the balance between providing customer convenience through technology and service excellence that comes with the cooperative/mutual business model.
13:30-15:00 NEW BUSINESS MODELS FOR THE FUTURE
Time greyed out Member presentations and panel discussion
ICMIF members share their stories of organisational change; embracing digital transformation; partnering with start-ups and insurtechs; and shifting their focus from protection and indemnity to prevention and resilience.
15:30-17:00 THE AGILE COOPERATIVE/MUTUAL INSURER
Time greyed out Member presentations and panel discussion
ICMIF members present their approaches to developing and embedding a culture of innovation and becoming an agile organisation in order to improve efficiency, respond to change and enhance customer value.
FRIDAY 15 NOVEMBER
TIME SESSION
09:00-10:30 LEADERSHIP: THE FUTURE OF WORK
Time greyed out Guest presentation and member panel discussion
A guest presentation will look at the future of the workplace, with a panel of ICMIF member representatives considering the implications for the leadership of tomorrow’s cooperative/mutual insurers, including the different requirements of a digital organisation and new challenges in talent attraction.
11:00-12:30 LEADERSHIP: THE FUTURE OF OUR COMMUNITIES
Time greyed out Guest and member presentations and panel discussion
A range of stakeholders discuss the role of cooperatives/mutuals in meeting the currently unmet needs of the world: closing the protection gap, alleviating poverty and increasing resilience to disaster risks.
13:30-15:30 THE FUTURE OF MUTUALITY
Time greyed out Keynote speech
Innovation, people and leadership
Ian Taylor, Founder, Animation Research Limited (New Zealand)
[More details coming soon.]
Time greyed out Closing session
Closing remarks, announcements and farewell.

Highlights of the Conference sessions from London 2017

Denzell House, Dunham Road
Bowdon, Cheshire WA14 4QE
United Kingdom
www.icmif.org