THE FUTURE OF MUTUALITY

The ICMIF Biennial Conference is the largest, global gathering of mutual and cooperative insurance leaders, offering unrivalled peer-to-peer networking and the opportunity to debate the key challenges facing the sector.

The theme of the Conference, The future of mutuality, will drive an agenda that focuses on the future of the customer-owned model in insurance and how ICMIF members are creating sustainable, competitive advantage.

The Conference features leaders from the cooperative/mutual insurance sector as well as external experts from around the world in panel discussions and presentation sessions looking at the following topics:

WEDNESDAY 13 NOVEMBER
TIME SESSION
08:45-10:30 THE FUTURE OF MUTUALITY
Time greyed out Opening session
Welcome and opening remarks

Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
Shaun Tarbuck, Chief Executive, ICMIF
Chris Black, Chief Executive, FMG (New Zealand)
Time greyed out Keynote speech
Opportunities for mutual value creation

Ross Dawson, Futurist and Chairman, Future Exploration Network (Australia)
Time greyed out The world is rapidly evolving, disrupting existing structures and institutions but also enabling extraordinary new possibilities.

Technology is changing the nature of customer relationships and enabling new business models. Value is now generated across ecosystems rather than within companies and this shift opens up a wealth of opportunities for mutuals and cooperatives, given their values, depth of community engagement, and focus on sustainability.

Powerful and effective leadership is required to innovate and evolve in order to keep ahead of these shifts and help bring mutual value creation to the very centre of global business and society.
Time greyed out Reflections on and responses to the keynote speech from a global panel of leaders from ICMIF member organisations.

Melina Morrison, CEO, Business Council of Co-operatives and Mutuals (Australia)
Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
Chris Black, Chief Executive, FMG (New Zealand)
Jackelyn Ballena, Vice President for Operations - Life Division, 1CISP (Philippines)
11:00-12:30 EMERGING RISKS AND THREATS: PART I - OUR ROLE WITHIN THE BROADER ECOSYSTEM
Time greyed out Panellists from ICMIF member organisations and guest panellists debate the urgent need for cooperative/mutual insurers to address emerging socio-economic and environmental risks, through the creation of external partnerships and managing connections within the broader ecosystem.

Chair
Alejandro Simón, CEO, Grupo Sancor Seguros (Argentina)
Lisa Guglietti, Executive Vice-President and Chief Operating Officer, P&C Manufacturing,
The Co-operators (Canada)
Dr Aris Alip, Founder and Chairman, CARD MRI (Philippines)
Ylva Wessén, Acting President and CEO, Folksam (Sweden)
13:30-15:00 EMERGING RISKS AND THREATS: PART II - INTERNAL SHIFTS WITHIN ORGANISATIONS
Time greyed out Member presentations and panel discussion:
ICMIF members share ways in which they are managing emerging socio-economic and environmental risks by transforming their internal systems, involving all stakeholders, and embedding innovation and sustainability throughout their organisations.

Chair
Ann Sommer, CEO, Länsförsäkringar Sak (Sweden)

Speakers
Renzo Avesani, Chief Innovation Officer, Unipol Gruppo (Italy)
Hironori Ishitoya, Senior Managing Director, Zenkyoren (Japan)
Robert Otto, Member of the Executive Board, Achmea (Netherlands)
Lars Hallqvist, Chairman of the Owners’ Consortium, Länsförsäkringar (Sweden)
15:30-17:00 CREATING OUR FUTURE TOGETHER
Time greyed out General Meeting and ICMIF board member panel discussion
Chair and Chief Executive reports to members, plus other formal business.
A panel of ICMIF board members will discuss the key challenges facing their organisations and markets, and share their vision for strengthening their global connections to create a more sustainable future.

Chair
Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)

Panellists
Rob Wesseling, President and CEO, The Co-operators (Canada)
Georgina Díaz Sánchez, Chair of the Board of Trustees, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
Christoph Lamby, Member of the Board of Management, R+V Versicherung (Germany)
Fumio Yanai, Chair, AOA and President of the Board of Directors, Zenkyoren (Japan)
THURSDAY 14 NOVEMBER
TIME SESSION
09:00-10:30 MEETING KEY CHALLENGES, BUILDING COMPETITIVE ADVANTAGE
Time greyed out A guest speaker will consider the key upcoming trends in the insurance industry and lay out the challenges for the cooperative/mutual insurance sector. A panel of leaders from ICMIF member organisations will then respond, explaining how their cooperative/mutual focus delivers insurance with a difference for their member-customers and creates long-term, competitive advantage.

Chair and guest speaker
Andrea Keenan, Senior Managing Director – Strategy & Communications, AM Best (USA)

Panellists
Anne Mette Toftegaard, CEO, LB Group (Denmark)
Tom Gitogo, Group CEO, CIC Insurance Group (Kenya)
Martin Stokes, CEO, MAS (New Zealand)
Teresa Rasmussen, President and CEO, Thrivent Financial (USA)
11:00-12:30 SEEING THROUGH THE EYES OF THE CUSTOMER
Time greyed out ICMIF members examine the opportunities for cooperatives/mutuals to strengthen their relationships with their member-customers, and manage the balance between providing customer convenience through technology and service excellence that comes with the cooperative/mutual business model.

Chair
Andrea Brunner, Chief Client Officer, FMG (New Zealand)

Speakers
Toyin Alalade, Group Strategy Manager, Royal London (UK)
Koh Tominaga,
Managing Director, Kokumin Kyosai co-op (Japan)
Nick Mingo, Accelerator Lead Asia - Behavioural Economics, Swiss Re (Hong Kong)
13:30-15:00 NEW BUSINESS MODELS FOR THE FUTURE
Time greyed out ICMIF members share their stories of organisational change; embracing digital transformation; partnering with start-ups and insurtechs; and shifting their focus from protection and indemnity to prevention and resilience.

Chair
James Kent, Group CEO, Willis Re (UK)

Speakers
Sophie Misselyn, Member of Management Committee, P&V Group (Belgium)
Lauri Saraste, Director, LocalTapiola (Finland)
15:30-17:00 THE AGILE COOPERATIVE/MUTUAL INSURER
Time greyed out ICMIF members present their approaches to developing and embedding a culture of innovation and becoming an agile organisation in order to improve efficiency, respond to change and enhance customer value.

Chair
David Crowther, CEO, AGILE Performance (UK)

Speakers
Andrew O'Hara, CEO, RAC Insurance (Australia)
Liz Carraro, Director, Digital Strategy + Partnerships, Securian Financial (USA)
Additional speakers to be announced
FRIDAY 15 NOVEMBER
TIME SESSION
09:00-10:30 LEADERSHIP: THE FUTURE OF WORK
Time greyed out This session will look at the future of the workplace, with a panel of ICMIF member representatives considering the implications for the leadership of tomorrow’s cooperative/mutual insurers, including the different requirements of a digital organisation and new challenges in talent attraction.

Chair
Paul Hanna, Executive Vice President Member Relations, Governance and Corporate Services, The Co-operators (Canada)

Panellists
Emma Thomas, CEO, Achmea Australia (Australia)
Noel Raboy, President and CEO, CLIMBS (Philippines)
Ayanda Seboni, Group Executive: Communications, Brand and Marketing, PPS (South Africa)
Ellie Anderson, Innovation Consultant, Thrivent Financial (USA)
11:00-12:30 LEADERSHIP: THE FUTURE OF OUR COMMUNITIES
Time greyed out A range of stakeholders discuss the role of cooperatives/mutuals in meeting the currently unmet needs of the world: closing the protection gap, alleviating poverty and increasing resilience to disaster risks.

Chair
Philippe De Longueville, Member of Management Committee, P&V Group (Belgium)

Guest speaker
Mami Mizutori, Special Representative of the Secretary-General for Disaster Risk Reduction,
United Nations Office for Disaster Risk Reduction (UNDRR)

Speakers
Daysi Rosales, General Manager, Seguros Futuro (El Salvador)
Graham Clark, Chief Executive, Asia Affinity (Hong Kong)
Ahila Devi, Chief Executive of the People Mutuals, DHAN Foundation (India)
Dr P.A. Kiriwandeniya, Chairman, SANASA Insurance Company (Sri Lanka)
13:30-15:00 THE FUTURE OF MUTUALITY
Time greyed out Keynote speech
Back to the future: Innovation, people and leadership Innovation, people and leadership

Ian Taylor, Founder, Animation Research Limited (New Zealand)

As the world changes ever faster, so it becomes increasingly difficult for organisations and their leaders to predict the future and plan ahead. It is change, however, that lies at the heart of success for 2019 New Zealand Innovator of the Year, Ian Taylor, and the global company that he founded in 1989, Animation Research Ltd.

As his business enters its 30th year now, the organisation still believes in doing things differently: he has continually pushed the boundaries of innovation, never written a business plan, and has strong belief in the importance of innovation and technology with a social purpose. He also believes that the speed of change is real, and that, only when we know our past, can we look more clearly to the future and have a different world view.
Time greyed out Closing session
Closing remarks, announcements and farewell.

Highlights of the Conference sessions from London 2017

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