Accelerator Lead Asia – Behavioural Economics, Swiss Re (Hong Kong)
Nick works in the Swiss Re regional Asia Solutions Group, specialising in applying insights from the field of behavioural economics to a range of insurance customer pain points. He works with both life and non-life insurers in all markets in Asia-Pacific, running live trials with customers to test and learn ‘what works’ in influencing positive customer behaviour. He has a particular interest in research in long term disability insurance, digital customer experience and concepts of customer honesty and trust in financial services. He believes behavioural science can play an important role in helping customers to follow through on their good intentions and secure the right insurance protection.
Nick has worked with Swiss Re for 5 years, variously based in London, Sydney and, currently, Hong Kong. Previously he held roles in workplace injury management, rehabilitation and consulting.
Nick holds Bachelor degrees in Psychology and Exercise & Sport Science and a Masters degree in Behavioural Science from Sydney University.